Ultra Luxury
The Ritz-Carlton
"Ladies and Gentlemen serving Ladies and Gentlemen" — the gold standard of service culture.
About the Brand
The Ritz-Carlton's "Ladies and Gentlemen serving Ladies and Gentlemen" motto is more than a tagline — it is a codified philosophy backed by extensive training, empowerment systems, and a commitment to resolving any guest issue within the hour. Every employee carries a credo card. Every incident is documented. Every guest preference, remembered.
Part of Marriott International's luxury portfolio since 1998, The Ritz-Carlton has expanded rapidly without diluting its service standards. Properties range from urban flagships in New York, Tokyo, and London to breathtaking resort settings in the Maldives, Kyoto's bamboo forests, and Oman's mountaintops. The brand continues to innovate with its Ritz-Carlton Reserve sub-brand for ultra-remote, ultra-exclusive locations.
VOYA clients booking The Ritz-Carlton through the Marriott STARS Luminous program receive a curated package of complimentary benefits — room upgrades, daily breakfast, hotel credits, and a welcome amenity — at every qualifying property worldwide.
Portfolio
100+ properties across 30+ countries
Known For
- "Ladies and Gentlemen serving Ladies and Gentlemen" service culture
- The Ritz-Carlton Reserve ultra-exclusive sub-brand
- Consistently among the highest-reviewed hotel brands worldwide
- Service recovery protocols that resolve issues within the hour
- Club Level floor with all-day food and beverage service
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What You Receive at The Ritz-Carlton
Accessed through VOYA's Marriott STARS & Luminous program — complimentary, at the same published rate.
Enquire About This HotelComplimentary room upgrade upon arrival
Daily breakfast for two guests
$100 USD hotel credit per stay
Personalised welcome amenity
Complimentary early check-in and late check-out (subject to availability)
Where to Stay
Notable The Ritz-Carlton Properties
VOYA Advisor Program
Marriott STARS & Luminous
The full details of your complimentary benefits, booking process, and what to expect — including FAQs about how preferred advisor programs work.
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